On February 10 a pleasant, well- traveled woman phoned Cappel’s in Cincinnati. Ms .R wanted to ask if we would search for an inexpensive way to ship three pair of sunglasses to her in Hawaii. Dave, in our shipping department, determined the cost for shipping anything up to 1 lb. and Ms. R. was glad to have found a way to get her hands on those glittered, palm tree and parrot sunglasses! Cappel’s has the shades in combinations of red/blue, pink/lavender, and green/gold. Ms. R. wanted the red/blue parrot sunglasses.
You see, she had recently visited a market in Reykjavik. There, in the cold but beautiful capital of Iceland, Ms. R. tried on a pair of glittered palm tree and parrot sunglasses and was enamored with them – but didn’t buy them!
When she got home to HER beautiful island of Hawaii, she really wished she had purchased the sunglasses. So, she looked online and found them at Cappel’s. Ms. R. was so happy with her experience with Cappel’s that she sent us a note and a picture of her wearing the sunglasses in the market in Iceland.
Here is her note:
Here (is a picture of me wearing) your sunglasses that I found at the flea market in Iceland! I am so excited that I will be able to have them now. Mahalo (Thank you) again for all your help. Your customer service is outstanding. A hui hou (Until next time)!” Ms. R.
When we asked Ms. R for permission to use her picture in this post, she replied, “Be sure to say how terrific I think all of you are.”
Having such wonderful customers makes our jobs all the more enjoyable!